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Guide4 July 20263 min read

How to Stop Chasing One Particular Quote

Automation is only comfortable if you can override it. Here are the three ways to take a single quote out of the sequence.

Good automation needs an off switch. There are three, and which you use depends on why you're stopping.

Exclude the single quote

Best when the quote is genuinely still live but shouldn't be chased — a client you're handling personally, a job paused for reasons you know about. Everything else keeps running.

Change the status in Xero

Best when the quote is actually dead. Marking it declined stops the chasing and keeps your win-rate figures honest. Two birds.

Write a rule

Best when it's a pattern rather than an instance — never chase quotes under £150, never chase this particular client, never chase a certain quote type. Set once, applies forever.

What not to do

Don't disconnect Xero to stop one quote. It halts everything, and reconnecting is more disruptive than the problem you were solving.

Frequently asked questions

Can I exclude just one quote from follow-ups?

Yes — mark that quote as excluded and the sequence stops for it alone, leaving every other quote unaffected.

What if I never want to chase a particular customer?

Use a rule rather than excluding each quote by hand. Rules can exclude specific customers or quote types permanently, which is far less error-prone.

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